Booking Terms
These are the terms and conditions that apply when you reserve or booking an apartment at Peartree Serviced Apartments.
You accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others.
Arrival & Departure
Check in for the apartments are from 2pm. Check in can be made using the automatic kiosk in the entrance area, Bluetooth mobile key, or via the reception desk during its opening hours. Instructions for check in will be provided several days prior to arrival.
Check out is by 10:30am on the day of departure. Late check ins can be requested, but are subject to availability.
Parking
Parking on site is free for guests for 1 car per apartment. The number of parking spaces on site are however limited, and not assigned so operate on a first come basis. A parking space cannot be guaranteed.
Parking is monitored and enforced by a third party using a numberplate recognition system. It is the guests responsibility to provide the reception with their registration prior to check in, or use the touch pad in the main building to register your car for the number of days you are staying at Peartree.
In the event of the you are issued with a parking ticket for using our car park during your stay at Peartree, please contact the reception as soon as possible and we will attempt to get the ticket cancelled. We are not able to guarantee that all tickets can be cancelled if the correct procedure is not followed. We are also not able to cancel any tickets once the fine has already been paid either by the guest or third party.
Payment
For standard flexible reservations payment for your whole stay will be taken on check-in.
For advance purchase & non refundable bookings payment will be taken at the time of booking.
We will pre-authorise your card several days prior to arrival to ensure we hold valid payment details. This will not take any money from your account but may show up as a pending transaction on your online banking.
For long stay bookings (14 days or more) we are able to arrange for rolling weekly payments. These will be taken at the start of each week for which the payment is for.
We do not accept cash payments.
Cancellation & Early Departure
For standard flexible reservations all changes or cancelations made 48hrs or more prior to check-in are free of charge. For changes or cancellations within 48hrs a charge of 48hrs forward from the cancellation time will be due.
For non-refundable advance purchase bookings no changes or refunds are permitted.
Out of Hours Callouts
Call outs for lost keys, or guests locking themselves out of their apartments during the unsocial hours of 12am - 7am will be subject to a £30 call out fee.
Call outs for emergency maintenance issues are not subject to additional fees.
Your Accommodation
All apartments are occupied as serviced apartments and are only to be used as temporary or holiday accommodation for you, or your organisation. They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured shorthold or assured tenancy. No relationship of landlord and tenant is created, and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period you will be charged the appropriate accommodation charges for the continued period of occupation. No persons other than the guests have the right to use the apartment.
These conditions constitute an excluded agreement under S(3A)(7)(a)of the Protection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended).We cannot guarantee an exact apartment number prior to arrival. The maximum guests in an apartment is determined by the number of beds in the apartment. If the maximum number is exceeded then we may refuse access to the accommodation and/or reserve the right to charge for additional apartments.
Internet
Wifi internet is free and included in all apartments. Access to this is via a log in portal requiring either email or social media registration.
Housekeeping
Housekeeping will usually be completed daily between 9:30 – 13:30. If you would prefer not to have housekeeping either let the reception know or use the “do not disturb door sign”.
Housekeeping will alternate between light touch and thorough cleans. For long stay guests all towels and bedding will be changed on a weekly unless the guest would prefer this to be more frequent.
Smoking
Smoking is not permitted in any apartment or apartment building, this includes the use of electronic cigarettes. Smoking in the apartments or in the hotel outside of the designated areas will result in a £200inc VAT fine.
Pets
Pets are not allowed in any apartment or apartment building, unless otherwise agreed at time of booking as a special request.
Nuisance
Guests are required to behave in a responsible manner, respect the apartment and their fellow guests and keep noise to a minimum between the hours of 10pm and 7am. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Guests are not permitted to use the apartment for any illegal or immoral purposes. An additional charge will be made if the Management Team is called out in response to a nuisance complaint.
Visitors
Guests are responsible for their visitors. Non-residents will not be allowed access to the apartments after 11pm and we operate a strict no party policy.
Damage
Guests are required to keep the apartment, furniture, fittings and effects in the same condition as on arrival. Inventories and condition reports can be provided at the start and end of the stay, if required, at an additional cost. You are required to notify us of any damage, loss or broken items or matters requiring general maintenance. Any damage to the apartment will be charged in full. In the event that these are discovered after departure we will notify you or the booker within 7 days of departure with full details and where possible photographic evidence. We reserve the right to charge the card payment details provided and pre-authorised at the time of booking where you or a guest of your booking causes damage of any kind to the hotel or the apartment.
Age Restrictions
In order to ensure the safety of all our guests, bookings may not be accepted from any guests under the age of 18 unless there has been prior agreement in writing directly with the property. We require that there is at least one person aged 18 or over travelling with any child and be residing in the same apartment or interconnecting room unless by prior agreement. Proof of identification and date of birth may be requested on arrival and if not presented on request, we reserve the right to cancel the booking.
Cleanliness
We expect the apartments to be left in a reasonable state of cleanliness and order on departure. An additional charge will be made for extra cleaning or specialist cleaning to return the apartment to a fit state for occupation. Additional charges may include compensation for loss of revenue in addition to cleaning and repairs. Cleaning, specialist treatment charges where more than routine cleaning is required will result in a fine up to £240 inc VAT.
Lost Property
All your possessions should be removed from the apartment on the date of departure. We will use reasonable endeavours to retain any lost items for up to 3 months after your departure date. Email: [email protected] for enquiries relating to lost items.
Insurance
We are not responsible for the theft and/or damage of your personal belongings during your stay in any apartment booked, or in the on site car park. Therefore, you are advised to ensure that you have appropriate insurances in place. In addition, you are advised to ensure you have appropriate travel insurance to cover cancellation and medical expenses.
General
We reserve the right to change these conditions from time to time. If guests are in breach of any of these conditions, we reserve the right to request that guests vacate their apartment immediately. These conditions shall be governed by and construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.